Privacy policy

Last Updated: 13 August 2026

Bizz Life Solutions (“Bizz Life Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, contact us, use our services, create an account, use our software or interact with Bizz Life Solutions.

This Privacy Policy applies to our website, online platforms, applications, client portal, support services, software products and related services, unless a separate privacy notice applies.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), where applicable.

1. Who We Are

Bizz Life Solutions

Website: bizzlifesolutions.com

Email: info@bizzlifesolutions.com

For privacy-related questions or requests, you may contact us using the details above.

Where Bizz Life Solutions determines why and how personal information is processed, we may act as the Responsible Party under POPIA.

Where we process personal information on behalf of a client as part of providing a software or technology service, we may act as an Operator on that client’s behalf.

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact Information

This may include:

Name
Email address
Telephone number
WhatsApp number
Company name
Job title
Business address
Location

Business Information

When you contact us about our services, we may collect:

Industry
Company size
Business requirements
Current systems
Business challenges
Technology requirements
Estimated budget
Project requirements
Preferred services
Other information you voluntarily provide

Account Information

When you create or use an account, we may collect:

Name
Email address
Login information
Account details
User role
Organisation information
Account activity
Security and authentication information

We do not intend to store your passwords in plain text.

3. Information Collected Through Our Services

If you use one of our software products, applications or business systems, the information processed may depend on the specific service.

This may include information relating to:

Customers
Employees
Suppliers
Transactions
Projects
Invoices
Support requests
Business operations
Communications
Documents
System activity

Where Bizz Life Solutions processes information on behalf of a client, the client remains responsible for determining the appropriate purpose and lawful basis for processing that information.

4. Information You Provide to Us

We may collect information when you:

Submit a contact form.
Request a discovery call.
Request a quotation.
Create an account.
Purchase a service.
Subscribe to software.
Submit a support ticket.
Contact us by email.
Contact us through WhatsApp.
Communicate with our team.
Upload documents or files.
Submit feedback.
Request technical support.
Participate in training.
Apply for employment or work opportunities.
Subscribe to marketing communications.

5. Information Collected Automatically

When you visit our website or use our systems, certain information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of access
Approximate location information derived from technical data
Website interaction information
Error and diagnostic information
Security and authentication logs

This information may be used to operate, secure and improve our services.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

Keep our website functioning.
Remember preferences.
Understand website usage.
Improve website performance.
Maintain security.
Measure marketing performance.

Some third-party services we use may also place cookies or similar technologies on your device.

You can control or disable certain cookies through your browser settings. Some website functionality may not work correctly if certain cookies are disabled.

Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.

7. Why We Use Personal Information

We may use personal information to:

Respond to enquiries.
Schedule discovery calls.
Provide quotations and proposals.
Provide requested services.
Create and manage accounts.
Process subscriptions and payments.
Provide customer support.
Manage projects.
Communicate with clients.
Send service-related communications.
Provide software and technology services.
Maintain and secure our systems.
Diagnose technical issues.
Improve our products and services.
Manage our business relationship with clients.
Comply with legal and regulatory requirements.
Prevent fraud, abuse and security incidents.
Send marketing communications where permitted.
Analyse business and website performance.

We will only process personal information for appropriate and lawful purposes.

8. Contact and Discovery Forms

When you submit information through our website, such as our contact or discovery-call form, we may use the information to:

Respond to your enquiry.
Contact you about your requirements.
Schedule a meeting.
Recommend an appropriate service.
Prepare a quotation or proposal.
Follow up regarding your enquiry.

We may record your enquiry and related communications within our internal business systems so that our team can manage your request.

9. Marketing Communications

We may send you marketing communications where permitted by applicable law.

These may include:

Business updates
Product announcements
Offers
Newsletters
Technology insights
Events
New services

Where consent is required, we will obtain appropriate consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or contacting us.

Important: Opting out of marketing communications does not prevent us from sending necessary service-related or transactional communications.

10. WhatsApp and Other Communication Channels

We may communicate with clients and prospective clients through channels such as:

Email
WhatsApp
Telephone
In-system messaging
Other communication platforms

Information exchanged through third-party communication platforms may also be subject to those platforms’ own privacy policies and terms.

We recommend that you avoid sending highly sensitive information through ordinary messaging channels unless specifically requested through an appropriate secure process.

11. Payment Information

Where you purchase our services or subscriptions, payments may be processed through third-party payment providers.

Depending on the payment method, we may receive information such as:

Payment status
Transaction reference
Amount paid
Date of payment
Customer information associated with the transaction

We generally do not need to store your full payment card details.

Payment providers process payment information according to their own privacy policies and security practices.

12. Information We Share

We do not sell your personal information.

We may share personal information where reasonably necessary with:

Service Providers

This may include providers of:

Cloud hosting
Software infrastructure
Payment processing
Email delivery
SMS
WhatsApp or messaging services
Analytics
Security services
Software integrations
Customer support tools
Backup services

These providers may process information on our behalf.

Professional Advisors

We may disclose information to professional advisors such as:

Accountants
Auditors
Lawyers
Tax professionals
Other professional advisors

where reasonably necessary.

Legal or Regulatory Authorities

We may disclose information where required or permitted by law, court order, regulatory requirement or lawful government request.

13. Business Network Partners

Bizz Life Solutions may introduce or connect clients with independent service providers through our Business Network.

If you choose to engage with a third-party provider, that provider may collect and process your information independently.

Their own privacy policy and terms may apply.

We will not share personal information with a third-party provider for an unrelated purpose without an appropriate legal basis or, where required, your consent.

14. Third-Party Integrations

Our software may integrate with third-party platforms, including services used for:

Payments
E-commerce
Email
Messaging
Accounting
CRM
Advertising
Cloud services
APIs
Authentication
Analytics

When you use an integration, information may be exchanged between Bizz Life Solutions and the relevant third-party service as necessary to provide the requested functionality.

Third-party platforms operate according to their own terms and privacy policies.

15. Information Processed on Behalf of Clients

Some Bizz Life Solutions systems allow our clients to store and manage information relating to their own customers, employees, suppliers or other users.

In these circumstances, Bizz Life Solutions may process information on behalf of the client.

The client may be responsible for:

Determining why the information is collected.
Determining what information is collected.
Providing appropriate privacy notices.
Obtaining required consent.
Responding to data subject requests where applicable.
Ensuring that their use of the system complies with applicable law.

Bizz Life Solutions will process such information according to the applicable client agreement and our instructions.

16. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Loss
Theft
Unauthorised access
Unauthorised disclosure
Destruction
Alteration
Misuse

Security measures may include:

Access controls
Authentication
Encryption where appropriate
Security monitoring
Backups
System logging
Restricted administrative access
Security updates

However, no internet-based system can be guaranteed to be completely secure.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

The type of information.
The purpose for which it was collected.
Our relationship with you.
Legal requirements.
Accounting and tax requirements.
Contractual requirements.
Dispute resolution.
Security and audit requirements.

When information is no longer required, we may securely delete, destroy or anonymise it.

18. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion where legally applicable.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request information about how your information is being processed.
Lodge a complaint regarding the processing of your personal information.

Some requests may be subject to legal limitations.

19. Direct Marketing

Where applicable, you may have the right to object to receiving direct marketing communications.

We will process direct marketing communications in accordance with applicable law.

Where required, we will obtain consent before sending electronic direct marketing.

You can opt out at any time.

20. Children

Our services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

21. International Processing

Some of our technology providers, hosting providers or other service providers may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements.

22. Data Breaches

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will notify affected parties and/or the relevant regulatory authority.

23. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this document.

Where required by law, we may provide additional notice regarding material changes.

25. Contact Us

If you have questions, concerns or requests relating to your personal information or this Privacy Policy, please contact: