Terms of service

These Terms of Service (“Terms”) govern your use of the Bizz Life Solutions website, digital platforms, software, applications, services and related products provided by Bizz Life Solutions (“Bizz Life Solutions”, “we”, “us” or “our”).

By accessing our website, submitting an enquiry, purchasing a service, subscribing to a software product, signing an agreement with us, or using any service provided by us, you agree to these Terms.

If you do not agree with these Terms, you should not use our services.

1. About Bizz Life Solutions

Bizz Life Solutions provides technology and digital business solutions to businesses and organisations.

Our services may include:

• Website development
• E-commerce solutions
• Web applications
• Mobile applications
• Custom business systems
• Business automation
• Software subscriptions
• System integrations
• Digital business solutions
• Technology consulting
• Technical support and maintenance
• Business technology services
• Business systems and software products
• Services provided through our Business Network or third-party partners

Specific services, features, pricing and deliverables may vary depending on the product or service selected.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our services.

If you use our services on behalf of a company, organisation or other legal entity, you confirm that you have authority to accept these Terms on its behalf.

3. Services

We will provide the services described in your quotation, proposal, order, subscription agreement, statement of work or other applicable agreement.

The scope of a project may include specific:

• Features
• Deliverables
• Design requirements
• Development requirements
• Integrations
• Timelines
• Support arrangements
• Payment terms

Anything outside the agreed scope may be treated as additional work and may result in additional fees.

4. Quotes and Proposals

Quotes and proposals provided by Bizz Life Solutions are valid for the period stated in the relevant quotation or proposal.

Unless otherwise stated:

• A quotation is not an acceptance of an order.
• Work will only commence once the required approval, agreement and/or payment has been received.
• Pricing may change if project requirements change.
• Third-party costs may be charged separately.
• Quotes do not automatically include ongoing hosting, maintenance, support, software subscriptions or third-party services unless expressly stated.

5. Project Development

For development projects, we may require the client to provide:

• Content
• Images
• Branding assets
• Product information
• Business information
• Access credentials
• Domain information
• Third-party account access
• Integration information
• Approvals and feedback

The client is responsible for ensuring that information supplied to us is accurate and that they have the necessary rights to use any materials supplied.

Project timelines may be affected by delays in receiving required information, approvals, content, payments or third-party services.

6. Client Responsibilities

The client agrees to:

• Provide accurate information.
• Provide required content and materials.
• Provide timely feedback and approvals.
• Maintain access to required third-party accounts.
• Ensure that information provided to Bizz Life Solutions may lawfully be processed and used for the agreed purpose.
• Pay all applicable fees when due.
• Use our systems and services lawfully.
• Keep account credentials secure.

7. Software and Subscriptions

Certain Bizz Life Solutions products may be provided on a subscription basis.

Subscription services may include access to software, updates, hosting, support, maintenance or other features depending on the applicable package.

The specific subscription price, billing cycle, included features and usage limits will be communicated during signup or in the applicable agreement.

We may change, improve or update our software and services from time to time.

8. Payments

All fees are payable according to the applicable quotation, invoice, subscription agreement or payment terms.

Unless otherwise agreed:

• Invoices are payable by the stated due date.
• Subscription fees may be billed monthly or according to the selected billing cycle.
• Project deposits or upfront payments may be required before work begins.
• Additional work outside the agreed scope may be charged separately.
• Third-party fees may be charged to the client where applicable.

We reserve the right to suspend services where invoices remain unpaid.

9. Late Payments and Suspension

If an account becomes overdue, Bizz Life Solutions may:

• Send payment reminders.
• Restrict access to certain services.
• Suspend software or hosting services.
• Pause development work.
• Suspend support services.
• Require outstanding amounts to be settled before work resumes.

Suspension does not automatically cancel amounts already due.

10. Cancellation and Termination

The cancellation terms applicable to a service will depend on the relevant agreement, subscription or quotation.

Where a subscription has a minimum contract period, the client remains responsible for the applicable contractual obligations during that period unless otherwise agreed.

Bizz Life Solutions may terminate or suspend an account where:

• Payments remain unpaid.
• The client materially breaches these Terms.
• The client uses the service unlawfully.
• The client attempts to compromise or abuse our systems.
• Continuing the service creates a material security or operational risk.

Upon termination, access to applicable services may be removed after the applicable termination period.

11. Refunds

Refunds will be handled according to the applicable service agreement and applicable South African law.

Payments for work already completed, third-party costs already incurred, customised development or services already delivered may not be refundable except where required by law or otherwise agreed in writing.

12. Intellectual Property

Unless otherwise agreed in writing, Bizz Life Solutions retains ownership of its:

• Software frameworks
• Source code libraries
• Templates
• Components
• Development tools
• Processes
• Methods
• Internal systems
• Pre-existing intellectual property
• General-purpose code and technology

Where a project includes client-specific deliverables, ownership or licensing rights will be determined by the applicable quotation, agreement or statement of work.

The client retains ownership of content, trademarks, branding and other materials supplied by the client, subject to any third-party rights.

13. Client Content

You grant Bizz Life Solutions permission to use client-provided content solely to the extent necessary to provide the agreed services.

You remain responsible for ensuring that you have permission to use any content, images, documents, software, trademarks or other materials provided to us.

14. Third-Party Services and Integrations

Our services may integrate with third-party platforms such as payment providers, communication platforms, advertising platforms, e-commerce platforms, cloud services, APIs or other software.

Third-party services are subject to their own terms and policies.

Bizz Life Solutions is not responsible for:

• Third-party outages
• Changes to third-party APIs
• Third-party pricing changes
• Third-party account suspension
• Third-party security incidents
• Changes to third-party functionality

Where a third-party integration stops functioning because of a change made by the third party, additional development work may be required.

15. Hosting and Availability

Where Bizz Life Solutions provides hosting or infrastructure services, we will take reasonable steps to maintain service availability.

However, we do not guarantee uninterrupted availability.

Downtime may occur because of:

• Scheduled maintenance
• Infrastructure failures
• Security incidents
• Third-party outages
• Internet failures
• DNS issues
• API failures
• Events outside our reasonable control

16. Backups

Where backups are included in a service, we will make reasonable efforts to maintain them according to the applicable service arrangement.

• Backups should not be treated as an absolute guarantee that all data can always be restored.
• Clients remain responsible for maintaining copies of critical information where appropriate.

17. Security

We take reasonable measures to protect our systems and client information. Clients are responsible for maintaining secure passwords, authentication credentials and access to their accounts.

You must immediately notify us if you believe your account or credentials have been compromised.

18. Acceptable Use

You may not use Bizz Life Solutions services to:

• Break the law.
• Commit fraud.
• Distribute malicious software.
• Attempt unauthorised access to systems.
• Interfere with our infrastructure.
• Abuse APIs or integrations.
• Store or distribute unlawful content.
• Infringe intellectual property rights.
• Attempt to compromise another person’s account or data.

We may suspend access where we reasonably believe a service is being abused or used unlawfully.

19. Support

Support availability depends on the service or subscription purchased.

Where applicable, support may include:

• Technical support
• Bug reporting
• System assistance
• Troubleshooting
• Maintenance
• Updates
• Client support tickets

Response times may vary depending on the client’s support package and the severity of the issue.

Support does not necessarily include new development or changes to agreed functionality.

20. Changes and Additional Work

Requests that fall outside the original project scope may be treated as change requests.

Additional work may include:

• New functionality
• New integrations
• Additional pages
• Design changes
• Additional development
• Data migration
• Custom reports
• Additional support
• Third-party configuration

Additional charges may apply.

21. Business Network and Third-Party Providers

Bizz Life Solutions may connect clients with independent third-party professionals or businesses through its Business Network.

These may include providers of:

• Business consulting
• Accounting
• Tax services
• Legal services
• HR and recruitment
• Other professional services

Where services are provided by a third party, that provider may have its own agreement, terms and privacy policy.

Bizz Life Solutions does not necessarily provide or control the professional services delivered by independent third-party providers.

22. Confidentiality

Each party agrees to treat confidential information received from the other party as confidential and to use it only for purposes connected with the applicable business relationship.

This does not apply to information that:

• Is publicly available.
• Was already lawfully known.
• Is independently developed.
• Must be disclosed by law.

23. Personal Information

Bizz Life Solutions may collect and process personal information when you use our website or services.

Personal information may include information such as:

• Name
• Contact information
• Business information
• Account information
• Transaction information
• Technical information

Personal information will be processed in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act, 2013 (“POPIA”), where applicable.

24. Disclaimer

We will provide services with reasonable care and skill.

However, we do not guarantee that:

• A website will generate a particular amount of revenue.
• A marketing campaign will achieve a particular result.
• A software system will eliminate all business errors.
• An integration will remain compatible with a third-party service indefinitely.
• A business will achieve a particular financial outcome.
• Services will always be uninterrupted or error-free.

Technology and business outcomes depend on many factors outside our control.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Bizz Life Solutions will not be liable for indirect, incidental, special or consequential losses arising from the use of our services.

This may include loss of:

• Profits
• Revenue
• Business opportunities
• Data
• Goodwill
• Anticipated savings

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

26. Force Majeure

Bizz Life Solutions will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Natural disasters
• Power failures
• Internet outages
• Telecommunications failures
• Cyberattacks
• Government action
• Strikes
• Infrastructure failures
• Third-party service outages
• Other events beyond our reasonable control

27. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on our website with a revised “Last Updated” date.

Continued use of our services after an update may constitute acceptance of the updated Terms, subject to applicable law.

28. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms will be subject to the applicable courts of South Africa, unless the parties agree otherwise in writing.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms, together with any applicable quotation, proposal, subscription agreement, statement of work, order form or other written agreement between Bizz Life Solutions and the client, constitute the agreement governing the relevant services.

Where there is a conflict between these Terms and a specific written agreement, the specific agreement will apply to the extent of the conflict.

31. Contact Us

If you have questions about these Terms or our services, please contact:

Bizz Life Solutions

Email: info@bizzlifesolutions.com
Website: www.bizzlifesolutions.com